The big deal is that if a customer stiffs a waitress on her tip, her employer should have her back. If the choice is between a customer who doesn't pay a mandatory tip and a waitress who did her job, why would you choose the customer? What kind of message does that send to other customers?
Getting stiffed is par for the course regarding being a server. When I used to manage restaurants, I couldn't give our servers $, but I would make up for it by giving them or a friend of theirs a comp'd meal or a bottle of wine. You can't just "pay" the tip to them though. That opens up a whole new can of worms that could be abused. I'm with AlderaanDuran on this one, it could have been handled between the server and the restaurant until he/she made it public knowledge. I would have let them go too. The customer has a right to privacy/confidentiality. I would have chosen "the business" as AD put it.
I'm not saying pay for it, I'm saying that when something blows up to a national scale they should say, "Hey, she should be outraged. You should tip waitresses, especially in large parties." Not fire her.
They should definitely not be pro-not-tipping. They cannot promote their servers posting the notes that customers leave behind online though either. This girl made her bed.
Why not? Honestly, the only thing that reflects poorly on Applebee's here is that they fired her. If they called out the pastor instead this could have been great PR for them.
>the only thing that reflects poorly on Applebee's here is that they fired her. To the crowds of internet avengers that probably don't go to or frequent Applebees anyway it might reflect poorly... but anything remotely bad a religious person does is fodder for them to circlejerk over. They see this as "She did nothing wrong, and the religious person got her fired". Not "she posted a reciept online and mocked a customer which was unprofessional" which reflects poorly on the business. >If they called out the pastor instead this could have been great PR for them. Calling out a pastor publicly? Great PR? Sorry, but the media and religious groups would have a field-day with Applebees if that had happened. They avoided that by canning the employee. Again, not saying it's right or that I agree with it either, I just see as what Applebees did as "logical". Why stand up for an employee who acted unprofessionally, and attack a customer, even if the customer was a douche, the employee screwed up too the moment they posted that reciept and started this whole mess. If she never would have posted that reciept and just shrugged off this asshole customer, she'd still have her job. Plus, like she said recently that wasn't even her table so she wasn't even the one that got stiffed! I just find it real hard to see her as the victim in all of this when she instigated this whole issue that blew up.
Not only is it not illegal/immoral to post a picture of a receipt online, she kept Applebee's name out of it. The pastor brought Applebee's into it, not her. And publicizing is not the same as instigating.Why stand up for an employee who acted unprofessionally, and attack a customer, even if the customer was a douche
Because being perceived as a company that doesn't support douches is a good thing, and being a company that does support douches is a bad thing. For business.
>Not only is it not illegal/immoral to post a picture of a receipt online Didn't say it was or wasn't legal or moral, just said it was unprofessional. >being a company that does support douches is a bad thing. Seems to be working fine for Tap-Out, Hurley, and Monster energy drinks. I hope you realize that no matter how you or I feel about "douches", douches are still a market and still spend their money same as anyone else. You don't want to alienate a demographic over one employee. In this case the fact that the person was a pastor, regardless of being a douche or not, probably would have caused quite a stir in the media and religious communities had Applebees took the side of the employee. It's just business. I would have done the same thing to avoid any heat against my bottom line as well. Personal quests for making points and standing up for things isn't always a bet you want to hedge with your company brand name. Again, I don't like douches either, but most businesses still don't mind taking their money. Ever been to club on a weekend night? PS: I keep using the > for quoting line but obviously that's not how it works here, what do you use to markup for quoting someone and indenting it like you did?
I think the 3 of us are having a similar but disjointed conversation: http://hubski.com/pub?id=67557 To quote use this method | quote | but put them up against the word on either side. Hope that helps. Edit: you should see markup link at top right of comment box
I'm sorry for her that she lost her job, but by posting this receipt she has kindled a very heated debate. I think, in that sense, she did a very good thing. This is an instance of her reporting on a perceived injustice. Maybe you don't agree with this particular gripe, but if everyone stood up to what they see an perceived injustices, then we might have a much livelier debate about what's right and wrong in society. I applaud her for it, independent of what anyone thinks about the rightness or obligatory nature of tipping.
I applaud her actions too, I'm just trying to point out that she shouldn't be surprised she lost her job for what she did. If her goal was to make a point, well she certainly has made national media attention now and has used it as a place to speak about what she sees as an injustice. I'm all for that part of this story. I just don't see why people are so shocked or dismayed that she was fired.
The firing is part of the injustice. If Applebee's had said "Wow, that is unjust, what the hell" then Applebee's comes out of this on the side of someone fighting a perceived injustice. As it is, much less so. I'd hope that most people would not be swayed by the pastor's argument- I would be surprised, even, if Applebee's hasn't just planted themself squarely against the majority.
I think that you are projecting your values on to Applebee's, meaning that you're assuming their target demographic are people like you. However, it is far more likely that their target demographic are the type of people that would have more empathy for the pastor in this situation rather than the waitress. Therefore, if we are thinking of the best interest of the organization that we run, the best decision was to fire the girl. Most people who empathize with the pastor, will see this as if someone that filled out a "comment card" and had that comment card displayed on the Internet for all to see. Most people don't care about details, they care about perception. People want to know that the customer is always right, even when that customer is a D bag. You may read this and say I'm never going back to Applebee's ever again, but then the chances are you were never a big Applebee's fan to begin with. Now if a big Applebee's fan reads this and they think to themselves I can't believe they did that to the poor pastor, and made that privacy thwarting waitress a hero...Then, you've lost a customer.
I wouldn't choose the customer and would back my employee, but when it blows up to national negative media attention I wouldn't choose the customer OR the employee, I'd choose the business. Again, the company might have had her back if this was ONLY about being stiffed, but it was being stiffed and then posting it online for all to mock. Again, that's unprofessional. Sure, have the employees back, take care of that shitty customer... but when she posted it online and everyone got outed publically that kind of goes out the window and it's not just about the tip anymore, it's about an unprofessional employee in addition to a shitty customer. Again, the customer was a dick and the business should have had the employees back if it was just between them, but she kind of didn't give them a leg to stand on after she posted it online and everyone was eventually found out. That was unprofessional, and not a good way to handle the situation. What kind of message did she send to other customers? "If you eat at our restaurant and we don't like you we will publicly mock you on the internet!"? That's not a good message either.