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I love your writing. Basically, what you did is warn them before engaging into a tiresome legal dispute - is that what you did? is that why they played nice?worse than that, they didn't hook my heater hoses back up so my car vomited all of its coolant all over Ventura blvd. and started overheating again.
What I did was remind them that they were going to lose the money either way; it was their choice whether they wanted to be magnanimous or petulant about it. Magnanimous almost always wins. After all, if you choose to give the money back, you're in control. Just ask any 4-year-old.