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> Hi there! Yes, we track who sees our player. We're sorry you find this unacceptable and hope you can find another service that satisfies your needs.
Wow. How did this person get a job handling customer complaints? That's just bad.
Yeah, I thought that was pretty curt too.
However, they might simply have a policy not to open a discussion regarding the issue. But, IMO they could have at least added: "We appreciate your feedback, and have made note of it", which would likely be true. If a majority of 'plus' members complained, they might change their approach.
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thenewgreen · 4738 days ago · link ·
It smacked of "you need us, we dare you to leave".
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lessismore · 4738 days ago · link ·
It sure does. If they keep up with that attitude, their tunes might have to change once customers start fleeing.