So the YouTube channel LinusTechTips, which I have watched grow for nearly a decade now, has come under serious controversy after new revelations and allegations in the past week. The tl;Dr is that combining a 100+ employee, union-less, male dominated company with a culture of "work insanely unreasonably hard and don't complain, you whiny bitch" leads to some awful results.
Now I'm not interested in discussing this particular case, otherwise I would link to it directly and not write something up. Rather, I've noticed that in the past year there has been a flurry of stories about workplaces that suffer from the exact same set of issues as LTT. I haven't seen a lot of US examples yet, but the pattern goes like this:
- someone, usually an overconfident obsessive asshole, starts a company that does something ambitious or bold
- they attract other ambitious people who want to make a dent in the universe
- everyone works their asses off to compensate for their small size, leaving zero room for organizational development
- the company grows rapidly on their succes, but maintains the same attitudes towards work and workers rights ("we don't need a union! We can just deal with things ourselves.")
- most of the new hires get shit from the old guard, and get effectively zero help to deal with that shit
- people flunk out, work themselves to near death or deal with serous harassment and mental health issues
- it all explodes at some point, often with sexual harassment investigations revealing the awful working conditions that disproportionally affect women
Having just departed a work environment that's miles better, but still eerily similar in a few regards, I'm wondering what exactly is going on and what this all means.
Part of this feels like it's a logical extension of #metoo and the post-covid work reform movement finally reckoning with abusive, shitty workplaces. But this is happening so often it seems, especially with any company (or production) that Aims Big, that I'm wondering if it's a more structural problem.
Any thoughts?
The makerspace i was at definitely was a toxic place. My first replacement lasted 1 month, the second just quit after 8 months. There’s one employee left doing my past role and they are hiring 2 more people. Granted, the project is growing and they might just need more HR but I also remember how demanding the role was, without any sort of support. I had expressed how I felt unsupported, but they could not manage to find time to give me ONE 2h meeting a month, while I was essentially running the place. I’d go months without any sort of feedback and have to run after people to answer yes/no emails that would block my progress. I didn’t work a lot at all, only about 30h weeks. But I also essentially was always on call since the place was open 24/7 and there were classes every day. So essentially if there were any problems, I was the first person of contact. My boss would blame me when I’d push back against it, but at 25$/h… fuck that. It was so mentally draining I didn’t have time for anything else anyway. I’m glad I got out of there. Fingers crossed I find a new job soon and it’s good for me. I have an interview in 2h, hopefully it’s the one!
Nick Reding made the point in Methland that speed is a uniquely American problem; "a Protestant work ethic" is not something any other culture celebrates, including the culture that birthed it (even the Nazis limited their speed to combat). There are any number of countries and cultures that abuse narcotics but there aren't nearly as many that abuse narcotics to get ahead in the rat race. Americans do this because since our founding, half the country has been a culture of hard work and the other half has been inherited wealth. The Northern states were fervent religious assholes trying to grind their way to God while the Southern states were preposterously wealthy wildcatters whose wealth was predicated on chattel slavery. The end result is a culture of "if you haven't made it it's because you're not working hard enough" mixed with a culture of "if you're not working at all it's because you've made it". We've been exporting it for 100 years but the font of toxicity is right here. I can give you the boss' eye view on all of the above. We've been dealing with the implosion of another birth center lately. One of our midwives ended up working for them because they could offer her remote work, and she had no childcare (put a pin in that). They've received millions of dollars in grants but they have employees who haven't been paid in multiple years because that money can be better spent on hustle. They have a higher profile because hustle. They attract more attention because hustle. They draw more volunteers because hustle. They're in the news because hustle. And if you're unhappy over your lack of income it's because you lack hustle. I had to make it clear to the midwife we lost (she's back to working with us in a limited capacity) that she needed to do something about this because we saw this show down in LA - "the beatings will continue until morale improves" comes out as a company-wide email ("it's so gratifying to see you all pushing through the sleep deprivation, the hunger, the pain") and then the babies start to die. I have tried three times to get my employees benefits. We got a bunch of loans forgiven recently which means we got a lot of money back. That money is enough to buy a BMW 3-series... or pay for health insurance for my employees for 8 months. So i'm expecting my employees to "hustle" and work for me without health insurance. "benefits" cut into my profit margin about 50% and since COVID does too, "benefits" are off the table. Hustle for your own bennies, kids, it isn't even my fault that Obamacare essentially stripped out any reason for me to provide them for you, I can't even get a better deal than the marketplace. In a competitive industry a 50% cut in your profit margins is fatal. YOU WILL LOSE. As it is we're one of three birth centers that didn't collapse. You hear a lot of talk about "work/life balance" and a lot of talk about "productivity" but nobody really wants to point out that the two are polar opposites. The better your work/life balance the worse your productivity and vice versa. Combine that with the reality that American culture has long held that you're lucky to have a job, you're a worthless worm that doesn't deserve anything so whatever you get is a blessing, the employer class should be worshipped like gods, grovel if you want a raise, grovel if you want time off, your employment is "at will" and can be terminated at any point, quit your job and get no unemployment, get fired and get no letter of recommendation. Talking to our employees about personal time is like trying to feed a squirrel - you have to hold out your hand and look away and wait because the other party is convinced you want their skin for a coin purse. My wife had dinner with a student last night because the student basically wanted her blessing to quit her program. See, her partner has decided he wants an MS in Anthropology (or maybe Social Justice) and that's probably not going to be local and she's not going to have as good a gig as we're likely to offer her anywhere else so she's got to scuttle two years of $40k a year schooling and go back and get a nursing degree so she can actually maybe afford to have a baby some day are we sure we'll be okay if she leaves us in the lurch? And see - she's making the right move. She should have made the right move 2 years and $80k ago. The other right move would be to dump Mr. I'm A White Male Pursuing An Advanced Degree In Social Justice and lock into the only way she might possibly recoup her educational expenses but there's that pesky work/life balance again. Not that nursing is much better; I had breakfast with an old friend Sunday who's a Physician's Assistant. His hospital conglomerate was bought by another hospital conglomerate last Friday; the following monday he was informed they were going from 20 patient contacts per day to 22 with no more money and no more time, best hustle. And see, things would be better for all involved if it paid better to be in healthcare and if you ask 100 people on the street if healthcare should be more or less expensive, you will get 100 "less" answers. It means the system is fucking broken. It's been broken - I pulled the ripcord in 2007 and haven't regretted it for a single day. But I'm lucky. I'm clever, I'm inventive, I'm broadly curious and I have the fortitude to color outside the lines. I spent my weekend hanging out with people whose lives would be absolutely gutted if their paychecks didn't come for a week because that's the system we've created. And so long as unscrupulous entrepreneurs can make "paycheck in jeopardy" a sign of achievement, beatings will continue until morale improves. We determined last night that there is absolutely nothing we can do to improve the situation for any of our people short of lobbying to double our reimbursables. That's capitalism in a nutshell: "We'll be able to treat our employees like we'd want to be treated if we got paid twice as much." All of a sudden acquisitiveness is an empathetic virtue, St. Friedman would be so pleased. Considering we cost the state 1/5th as much as a hospital, there's plenty of reason to do it. But considering the more births we do the lower the hospitals' profits, socialist Medicaid reimbursement is a kick in the nuts to the captains of industry. We're taking money from this guy's pockets.Having just departed a work environment that's miles better, but still eerily similar in a few regards, I'm wondering what exactly is going on and what this all means.
It riles me up that we put up with the system we've created. I don't have the means to pull the ripcord, but I'm determined to isolate myself from it as much as I can. For me, the desire to work for the government is a silent form of protest against the system in more ways than one. I simply do not care, have never cared about any bosses bottom line, so I'm looking forward to never having to deal with revenue targets ever again. Serving the public explicitly aligns much better with my values. I feel like the only way out of this mess is with a locked-down, ham-strung form of capitalism that is under tight control by strong and capable governments. (Someone needs to prevent the babies from dying, and it's not gonna be the hustlers.) And while it's surely naive of me to say this, I hope to be a small part of that solution.
I've been mulling this over a lot lately. I think the biggest issue the western world faces is the decision by American conservatives to equate socialism with communism and put capitalism and socialism as two systems, rather than two directions. It seems to me that every successful society since the Sumerians has been some balance of socialism and capitalism. We miss this because Europe had about 1400 years of barbarism and feudalism, but the highest achievements during the age of faith were towards socialism, capitalism or both. And it seems to me that there's no perfect balance; a successful society has the ability to bounce back and forth. Yet the Republicans took one look at The New Deal and went "we must tear it down" while also taking one look at post-war Europe and going "we must socialize the shit out of it." I think there are times for hustle and there are times for safety nets and those times can absolutely overlap. Our biggest mistake was pointing at the Soviet Union and going "that's socialism!" rather than pointing at the Soviet Union and going "that's a kleptocracy." Kind of like how we pointed to the Twin Towers and went "that's an act of war" rather than "that's a crime." Fuckin' ideology, man. I'm not into it.
Reading Ha-Joon Chang was what sold me on the idea that capitalism is created and something we should only allow in a carefully controlled environment, not something to let run free. Let socialism build the bedrock of existance, of a good life, of opportunity. Only once there's a solid enough basis for everyone can you let capitalism run the rest of whatever people want to undertake. Fundamentally both socialism and capitalism are things we must build and maintain. As a species I think we're good at the first but are terrible at the second part. Since capitalism is the aggressive one, usually it steadily increases its territory until groups of people or governments snap and go "enough's enough" and reign it in. My worry is that we've lost the ability to seriously slam our fist on the table to reign in capitalism since the eighties due to some combination of the paycheck-to-paycheck middle class, decreasing unions and bowling alone. But I'll freely admit that that's a gut feeling that I can't properly back up.