Surveys are dumb.The 18 million fake comments the FCC received did not solely oppose net neutrality. The 19-year-old college student cited in the report submitted 7.7 million comments in favor of net neutrality. "The FCC had few safeguards in place to detect or prevent millions of submissions from a single source," the report reads. "The OAG also identified another group of 1.6 million pro-neutrality comments that were submitted using fictitious identities, but has not determined the source of these comments."
Not all the comments were anti net neutrality, only the ones created by broadband companies. The 18 million fake comments the FCC received did not solely oppose net neutrality. The 19-year-old college student cited in the report submitted 7.7 million comments in favor of net neutrality
In my view, neither the source, nor the legitimacy, nor the quantity of online survey responses provide insight into whether net neutrality is a good idea. I can believe that service providers would oppose net neutrality because it is bad for business. That doesn't mean it is good for customers. Businesses succeed when customers are satisfied.