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There is the option to set up an ‘alternate appearance’ that may work with the face masks. I have not tested this for myself. Personally I have not had the experience you have with the facial recognition, but when I set mine up I distinctly recall it asking me to move the camera around so that it could capture my mug from various angles. ETA: Attempted the "alternate appearance" today while wearing one of my handmade masks, phone told me to GTFO.