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(I am working through Thanks for the Feedback, a book about exactly what it sounds like. The book focuses most on how to receive feedback well (or, at least, better); the verbiage about being a receiver, and working with a giver, refers to the two roles in a given feedback scenario.) "As receivers, we shouldn't use our views to dismiss the giver's views, but neither should we discard our own. Working to first understand their views doesn't mean we pretend we don't have life experiences or opinions. Instead, we need to understand their views even as we're aware of our own. And that's almost impossible to do unless we make a key shift -- away from that's wrong and towards tell me more: Let's figure out why we see this differently."