TurboTax is spelling my state’s name wrong on their website, after I log in, in the general section used to manage all current tax returns/filings (fed, state(s)).

I wouldn’t normally nitpick about this - not one single misspelling outside of any other issues - except TT is a tax preparation service. What I mean by that is their job is to manage, calculate and track peoples’ (many, many peoples’) money. To verify whether a given person owes the government, or the government owes them, and if so by how much.

Such accounting strikes me as a rather precise art. One which suffers when faced against small mistakes, small and easy-to-correct mistakes such as the accurate spelling of the jurisdictions for which they offer electronic tax filing services.

Why would I ever trust a company’s claim to have verified, not once but twice, all my potential tax breaks and opportunities for refunds - when said company can’t seem to verify the spelling of a proper name? When said company has no controls in place to catch such clerical errors and fix them in a timely fashion?

If you ain’t checking your customer-facing webpage for errors, why would I believe you checkin your back-of-house formulae for the same?

I’ve actually tried to clue TT in on this stupid, basic oversight of an error twice previously this minth.

Call me pendantic/didactic. Like it’s your fucking taxes man. It’s your fucking money.

If it’s too much to ask for end-to-end accuracy from my tax prep software, or at least a prompt response to easy-fix issues once they are raised, well, I guess...

...I guess at least I can thank god I didn’t waste my money on it. Next year I’ll file my own. By hand. Why not.

At least I know how to spell “Delaware” right. And if I can do that, I bet I can do all the requisite math myself to boot.

Sincerely,

Details Matter in the great Delmarva, Home of Tax Free Shopping, Favorable Incorporation Law, and Joe Biden (He Uses H&R Block, Personally Speakig)