Just got off the phone with them. They blinked. New dishwasher in 7-10 days.
Man at least you have a claim against someone. I just found out that a water leak in my house, that still hasn't been located despite a $400 inspection with an infrared camera, has cost me $600 (for context, I haven't spent $600 on water in the last 9 months combined) in the last two or three weeks. One has to assume that it's under my slab, which itself is covered in a very nice maple floor. All I can see are dollar signs right now. I think I won (lost?) the anti-lotto.
This situation is being complicated by the fact that the leak is in one of my boiler lines, so that my choice is between not having heat (it's 20 degrees atm), and barely having heat but paying $50 a day for the privilege. As of now, I'm opting for the no heat, supplemented with a fire and space heaters. The best part is the conversation I had with my insurance company. Me: I have to tear up my floor and the concrete to fix a leak. How should I go about it so that I make it easiest on both of us? Evil insurance adjuster: Are there visible signs of damage to the house, sir? Me: Not that I can find, but I'm losing 12 gallons of water per hour. I can surmise that it's going somewhere. EIA: Well if there's no damage, then you don't have a claim. Me: But the pipe is damaged. EIA: That's wear and tear. Something has to be damaged as a result of it. If any insulation, for example, is wet, then you have a claim. Me: They don't put insulation under slabs. EIA: If only the soil is damaged, then that would not be a claim. Me: So what if I let the leak go for a year, and a sinkhole opened up and swallowed my house. Would you pay the total loss claim on that? EIA (without a hint of detectable irony): Yes.
This is the sort of situation where perseverance might be beneficial, and where it might be worth reading the fine print of your contract. Talk to your insurance agent, too, not the guys on the claim line. There's a line of robotic if-then statements that drives most insurance and the ability to slap the pinball machine, tilt it and get a human draw again is useful. I'll bet that your insurance agent can figure out the verbiage that your contractor needs to write on the estimate in order to have the claim be valid. I would expect that 300 gallons a day at ten below freezing might substantially contribute to frost heave, which might be extraordinarily detrimental to your foundation... and as the remedy is comprehensive, you might win. For example, yesterday I got a nasty-gram from my health insurance. They want twelve (12!) pieces of documentation related to the time a choad in a limo swatted me across the 405. Which was in 2014, and which I received no injuries from. But I had to explain to them that I'd sustained no injuries, that my medical claim was an urgent-care physical exam to ensure that my instincts that I was unharmed were correct, and that no insurance company had paid a dime on any injury related to the accident including them. They then told me that in order to bypass the 12 pieces of documentation, I had to write a human-parseable letter explaining this fact. So in the end, I got a letter asking for 12 pieces of documentation that I was (hopefully) able to banish with half an hour on hold and a 3 paragraph email. But up until that point, it was kafka-esque.