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Additional reading: former employee details the epic clusterfuck of fails that was MtGox
Ha! I had some BTC in MTGox at one point, they were taking way too long to transfer funds to my bank account citing some bullshit about there being technical difficulties. I waited patiently for two months before I just asked they to reverse the transaction back into BTC. In minutes they complied and I was able to move my coin off the site into a private wallet - a few days later they closed. I consider myself very lucky.