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Yep As for the ineptitude of it all... Hate to say it, but the rollout was a complete cluster fuck. I know people at one one of the largest insurance providers in the country. I've spoken with "C" level people that roll their eyes in disgust regarding how poorly the exchanges were set up and how mismanaged the process has been. Things as simple as connecting the persons payments to their account are screwed. It's seriously a disaster. Good luck. Edit. Shoutout to ipreferpi who has some knowledge of this space. -Any advice?If at all possible, take it to email. That way you have documentation of what's going on.
this is good advice.