Yes, I agree that the computers are getting better...and the new younger tech savvy agents are doing some great work. Unfortunately there are still plenty of Cold War dinosaurs still calling the shots in some of these agencies...until those guys are out of the picture, very little will change. There was no reason why it needed to take as long as it did for me...the very first FBI agent knew I was harmless, but the system didn't have enough trust in him to let him do his job and instead he had to move it down the line. The system of inefficiency is really sad and I really hope that these folks will do something about this.