The domestic carriers are pretty bad, for the most part. I have been pleasantly surprised by the customer service of Southwest and Delta of late. SW has always been good with customer service but they're getting even better and Delta(NW) was always horrible. Now, I find them being far more congenial. My suggestion to anyone dealing with airline employees... you catch more flies with honey. It's a thankless job and the vast majority of people they deal with are complaining about circumstances outside of their direct control. One thing that sucks is that all of the airlines are now charging more money for exit row seating. I used to be able to show up early and request an exit row seat and get it nearly every time. Now they want $50 or something like that. -Airlines, like banks and almost all other service industries, have fully embraced fee-based revenue streams. Soon, they'll charge for the ability to use the bathroom :)