Agreed, promising and not delivering hours is bad, and will drive workers away, just as customers will move elsewhere if they don't get their packages. I trust your kid didn't work 20-minute shifts regularly for three months before finding another option. I looked into the Flex app for deliveries. I thought I could bring my kid along and give him a look at the "last mile", after we toured the FC. There were stories of people who reserved a work block but only got a few packages to deliver, so they got full pay for a tiny amount of work. Other stories described getting a delivery assignment that was impossible to deliver in the expected amount of time. Predictability and regularity of work is a benefit that costs Amazon to provide, and that money has to come from somewhere. Everything is a tradeoff. Looking forward to seeing your autobiography, once the eleven kids have grown up!