If my employees' relationship with me is antagonistic I have FUCKED UP ROYALLY. I need them to represent me as the absolute best possible choice for my clients, and I need their every daily action to be one in which they come out shining by way of making me shine. If you have employees, you have them because you don't have the resources to do the work which means you need someone who can deliver the level of excellence necessary for you to succeed. Military recruits are treated like shit when they come aboard because they need to be indoctrinated. Once indoctrinated, many of them tattoo that insignia on their goddamn bodies they're so fucking proud of what they do. A job should be something where you are proud and honored to show off who you work for. It usually isn't these days which is a sign of just how fucking broken the contract is. Don't defend broken contracts.