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Thank you for your comments. Thank you everyone. I'm pretty sure I published my "how-to-apologize" stuff here on hubski FIRST -- as all my good stuff shows up here first. Found it: Here's a really early version of the how-to-apologize instructions and some very insightful comments from kleinbl00 and others on that thread. The example posted then was a personal one. The one in the binder deals with conflicts occurring in teamwork/classwork.