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I don’t see him saying that tech companies cause no negative effects, rather that the “huge boon to humanity” (as you describe the Internet) they enable is so large in comparison to the costs that it is ridiculous how e.g. #amazon is so often portrayed as a force of evil. I don’t know why the author calls them populists, but I do think critics could save themselves a lot of angst by simply not patronizing the tech firms they criticize. Yet they often confess they can’t imagine life without Prime.