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user-inactivated  ·  2868 days ago  ·  link  ·    ·  parent  ·  post: Pubski: January 18, 2017

From experience, making a large phone system that doesn't suck is a pain in the ass and not enough of a priority to the powers that be, so you can either have a humorless phone system that makes your customers feel hated or a humorous phone system that makes your customers feel hated. I'll grant that you probably have more room to approach not-infuriating than most of us.