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So, I actually haven't talked to a single person employed by Goodwill. This experience is interesting and somewhat surreal for me because, although I'm the "victim" here, or the target, or at least the person around whom everything happened, I'm an absolute bystander to the escalation. They haven't even asked to speak to me. I'd be shocked if the guy lost his job from this. It's pretty hard to fire someone for cause. A one-off like this might be a verbal or written warning, but unless he has a history of customer complaints or other issues at work against him, he's not going nowhere.