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rinx  ·  3386 days ago  ·  link  ·    ·  parent  ·  post: Inside Amazon: Wrestling Big Ideas in a Bruising Workplace

I was referring to their principle of "customer obsession" . They hide some of their shady stuff, sure. But they also make their service incredibly helpful and convenient. People don't want to hear that that convenience comes at a price, so it's harder to spread the word about the human cost behind those services.