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b_b · 4019 days ago · link · · parent · post: Airlines - Creating perverse disincentives for customers [Discussion]
No shit. I had to change a ticket recently and was super excited to find that delta is now charging $200 change fees instead of the traditional $150. I don't get it. At some point the fees have to be bad for business, right? I guess we haven't reached that point yet. However, on the positive side, sometime between a month ago (the last time I flew) and now, they now let you use your headphones for the whole flight, not just above 10,000ft. That's a positive.